We are also offering Curbside Assistance and drop off appointments to all clients. We will meet you at your car, Your pet will be brought into the hospital by a team member, the doctor will do an exam and any questions/conversations will be by phone. Payment for services will be curbside as well and expected after the visit is complete. Please fill out our curbside history form before you arrive for your appointment
In light of the recent COVID-19 pandemic, we know that you likely have a lot of questions regarding what to do about your pet’s healthcare needs in addition to your own.
The well-being of you, your pets and our team is our highest priority. In response to the recent developments surrounding COVID-19, we wanted to let you know that our office remains open and is operating with our usual business hours. We are fully prepared to continue the highest level of care for your pets!
Please be aware that according to the U.S. Centers for Disease Control and Prevention (CDC), our pets cannot contract or spread COVID-19. You are not at risk by being in contact with your or anyone else’s pets.
In order to minimize human exposure, we are doing everything we can to prevent the transmission of COVID-19 and other respiratory diseases and for that we need your help. It takes proactive steps and a team approach to ensure a clean and hygienic atmosphere.
Therefore, we kindly and respectfully ask of you:
- To minimize human to human contact. We will not be offended if you decline a handshake and ask that you not be offended if we don’t offer our hand.
- Our team is carefully cleaning and disinfecting frequently touched objects and surfaces (computers, keyboards, desks, pens, etc.). Please do not be offended if our staff chooses to wear personal protection gear such as masks, gloves, gowns or shoe covers. Our staff is making sure that they not only protect themselves, but also their families.
- We have placed alcohol-based disinfectant products and hand sanitizers in our lobby for you to utilize as needed to minimize germ load. We have temporarily removed our refreshment station for sanitary purposes as well as our many dog treat jars, etc. For the time being, we encourage you to bring in your own treats to reward your pets.
- We have informed our employees that they should not report to work if they experience fever, cough, shortness of breath or have had known exposure to COVID-19. They have been instructed to follow their doctor’s and CDC guidelines regarding medical care, quarantine and when it’s appropriate to return to work. Also, with school closures we may experience some staff shortages secondary to child care issues and ask that you be patient with us as staffing shortages may arise.
- If you are uncomfortable about visiting public spaces due to exposure risks, please contact our office prior to your arrival so that we can be sure to make appropriate accommodations for you and your pet.
- We will be limiting the amount of face-to-face time between you and our team, which may require us to borrow your pet to perform their exam, vaccines, treatments and diagnostics in our treatment area instead of in an exam room with you.
- Especially for routine preventative care visits but also for some sick pet visits, we may request that you simply drop your pet off with us at the door with one of our technicians and return to your car and they will discuss your preventative care and/or concerns with you over the phone. Once our doctor examines your pet and puts together their recommendations the doctor will call you with their findings and discuss the next steps with you.
- For appointments requiring you to be present, we request that you remain in an exam room for the duration of your visit until escorted out by one of our team members. We ask that you do not walk freely through our clinic.
- We will still be accepting walk-in’s for emergency purposes. For anything routine, or not warranting immediate medical attention, we strongly encourage that you make an appointment so that we can take the time to be diligent in limiting exposure.
- During busy periods of the day where we may see a lot of walk-in’s, we will ask that you wait in your vehicle until your pet can be seen. The goal is to keep our lobby area as free flowing and non-crowded as possible.
- We will still be providing routine and emergency surgical services, however, we will be limiting routine, elective surgeries to only 2-3 days a week and those days may vary based on staffing and are subject to change at any time based on the progression of this pandemic.
- If you are in need of a prescription refill or food pick up, please call our office FIRST, we will do our best to get your refill approved immediately, or as soon as possible and would prefer to have you pay for your refill/food over the phone before you come to pick it up to limit human to human contact through payment. This includes picking up any monthly heartworm or flea/tick preventatives or supplements…..please call ahead to request these so that we can have them ready for you ahead of time and take payment over the phone. When you arrive to pick up your refill, please remain in your car and call our office to let us know you are here and we will bring your prescription out to you. Again, the goal is to minimize how many people enter our clinic that do not necessarily need to.
- Please limit the number of people accompanying you with your pet as the more people involved increases unnecessary exposure to all. If you must bring additional people along with you, we ask that they wait in your vehicle with you while we care for your pet in the clinic. We will discuss history, findings and recommendations with you over the phone while you remain in your car so please bring your cell phone with you.
- Our clinic has a single restroom so for the health of our team, we ask that you do not use it unless it is an absolute emergency.
- Please be patient and allow additional time for your pet to be seen as these precautionary measures will likely cause some delays that we otherwise would not experience with normal clinic flow.
- Lastly, please let us know if you or someone in your household has had any exposure/symptoms to COVID –19. This will allow us to make special arrangements to limit exposure.
If you have questions or are uncertain about whether or not your pet should be seen, we may be able to help virtually or with other support. Please call us at 262-549-2000 and we will do our best to assist you.
So that we may continue to have the ability to provide care for your pets we appreciate your patience with us. We wish there was a written protocol to handle such circumstances and we may need to change how we limit exposure on a day to day basis in order to keep you and our team healthy, but please bare with us and we will all get through this together!
Please know that we’re here to serve you and your pets and we appreciate your patience and cooperation as we take these measures to keep everyone safe and healthy.
Thank you for your flexibility and support. We look forward to seeing you soon!
The Waukesha Walk-In Veterinary Team